1 reviews | Active since Sept 2017
Cancellation of Contract
To Whom It May Concern,
I contacted MTN on the 02 October 2017 to cancel my contract. I was informed by MTN agent to cancel my contract on the 14 October 2017. Unfortunately the 14th was a weekend and i know that retention's is only opened Monday-Friday.
Anyway i called on the 13 October 2017 nobody picked up, called again on the 14th October 2017 no answer.....called again on the 16 and the 17th October 2017 held the line for over an hour and still no answer from the retensions department. At the moment i don't know what game MTN is trying to play with me but rest assured that whatever bill comes for me this month i won't be paying because i am doing my part as advised but MTN is off course dragging their feet in this instance.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team