SD
Shayna D
1 reviews | Active since Nov 2011
11 Mar 2015, 11:40
Cancellation of contract
I went to Parow Centre Mtn, I went to N1 City MTN to cancel my contract but I was advised to call 808. I called eleven times and there is no answer call keeps cutting off. I called 083173 and spoke to Bali who transferred me to 808 and again the call got dropped. <br> <br> I need to cancel my contract and your service centre is of no help. Do I have to put this on Facebook or Twitter before I get a response???
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MTN South Africa's replyOfficial
16 Mar 2015, 11:40Hello Shaynad,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the Account number, or the phone number you wish to cancel.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the Account number, or the phone number you wish to cancel.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
MTN South Africa's reply16 Mar 2015, 11:40
Official
Hello Shaynad,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the Account number, or the phone number you wish to cancel.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the Account number, or the phone number you wish to cancel.
We would like to assure you that we are actively working to improve our service levels.
regards
Thabelo
REQ:***