SN
Sonwabile N
1 reviews | Active since Oct 2015
06 Oct 2015, 18:19
cancellation of contract
My contract is due for renewal on the 26-10-2015, I don't want to upgrade or to renew the contract. On the 28-09-2015 I called 808 to get information about where to send my cancellation of contract, and I spoke to Melody she gave me this email address [Email Removed] and I sent the email. Call reference number is ***. I got a reply saying they will contact me back within 3 days and they haven't contacted me. So I need to know what's going on
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MTN South Africa's replyOfficial
06 Oct 2015, 19:42Hello Sonwabilen,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply06 Oct 2015, 19:42
Official
Hello Sonwabilen,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike