FD
Fayrooz D
1 reviews | Active since Oct 2011
28 Sept 2015, 12:59
Cancellation of Contract
I'm very disappointed in the service I've been getting from MTN. I've cancelled my contract in June/July and to date I'm still being billed for those contracts. Refer reference number ***7 & ***5. When I query it with the customer care or retention dept they apologise for the inconvenience then offers me an upgrade!! I don't want an upgrade I want the amount that I was billed for those cancelled contracts to be reversed and for the contracts to be cancelled!!
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Replies (1)
MTN South Africa's replyOfficial
28 Sept 2015, 13:41Hello Fayrooz,
hank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you on all the numbers available on the account + ***.
We do picked up that you have requested for the 2 cell numbers *** and *** to be cancelled.
The cancellation dates has been set up 11-9-2015.
Note the system reflect that you have data, airtime left on the SIM cards .
***:
Balance Summary
Balance Type Unit of Measure
729.55 Airtime Rand
40.00 Internet MB
0.00 Remaining Usage Rand
25 SMS Units
***
Balance Summary
Balance Type Unit of Measure
00:00:00 Anytime Minutes Time
1000.00 Internet MB
00:00:00 MTN to MTN minutes Time
0 SMS Units
Once the 2 lines has been cancelled all will be lost on the SIM cards
The request has been sent to the retentions department to contact and assist you.
Kind Regards,
Alice van der Merwe
***
hank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you on all the numbers available on the account + ***.
We do picked up that you have requested for the 2 cell numbers *** and *** to be cancelled.
The cancellation dates has been set up 11-9-2015.
Note the system reflect that you have data, airtime left on the SIM cards .
***:
Balance Summary
Balance Type Unit of Measure
729.55 Airtime Rand
40.00 Internet MB
0.00 Remaining Usage Rand
25 SMS Units
***
Balance Summary
Balance Type Unit of Measure
00:00:00 Anytime Minutes Time
1000.00 Internet MB
00:00:00 MTN to MTN minutes Time
0 SMS Units
Once the 2 lines has been cancelled all will be lost on the SIM cards
The request has been sent to the retentions department to contact and assist you.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply28 Sept 2015, 13:41
Official
Hello Fayrooz,
hank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you on all the numbers available on the account + ***.
We do picked up that you have requested for the 2 cell numbers *** and *** to be cancelled.
The cancellation dates has been set up 11-9-2015.
Note the system reflect that you have data, airtime left on the SIM cards .
***:
Balance Summary
Balance Type Unit of Measure
729.55 Airtime Rand
40.00 Internet MB
0.00 Remaining Usage Rand
25 SMS Units
***
Balance Summary
Balance Type Unit of Measure
00:00:00 Anytime Minutes Time
1000.00 Internet MB
00:00:00 MTN to MTN minutes Time
0 SMS Units
Once the 2 lines has been cancelled all will be lost on the SIM cards
The request has been sent to the retentions department to contact and assist you.
Kind Regards,
Alice van der Merwe
***
hank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you on all the numbers available on the account + ***.
We do picked up that you have requested for the 2 cell numbers *** and *** to be cancelled.
The cancellation dates has been set up 11-9-2015.
Note the system reflect that you have data, airtime left on the SIM cards .
***:
Balance Summary
Balance Type Unit of Measure
729.55 Airtime Rand
40.00 Internet MB
0.00 Remaining Usage Rand
25 SMS Units
***
Balance Summary
Balance Type Unit of Measure
00:00:00 Anytime Minutes Time
1000.00 Internet MB
00:00:00 MTN to MTN minutes Time
0 SMS Units
Once the 2 lines has been cancelled all will be lost on the SIM cards
The request has been sent to the retentions department to contact and assist you.
Kind Regards,
Alice van der Merwe
***