TB
Tracey B
1 reviews | Active since Sept 2015
21 Sept 2015, 12:49
CANCELLATION OF CONTRACT
I sent an email to [Email Removed] and [Email Removed] on 09/06/2015 to cancel 35 of our company's data contracts that had expired. After following up numerous times, I only receive reference numbers to my query, but no action as these contracts are still active. How much longer will we need to be paying for a service that we no longer require?
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MTN South Africa's replyOfficial
23 Sept 2015, 13:06Hello Fleet15,
We are truly sorry for the inconvenience caused.
We have now escalated your complaint directly to one of our administrators in our Corporate Department and requested that they make contact with you to assist with the cancellation.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We have now escalated your complaint directly to one of our administrators in our Corporate Department and requested that they make contact with you to assist with the cancellation.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Sept 2015, 13:06
Official
Hello Fleet15,
We are truly sorry for the inconvenience caused.
We have now escalated your complaint directly to one of our administrators in our Corporate Department and requested that they make contact with you to assist with the cancellation.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We have now escalated your complaint directly to one of our administrators in our Corporate Department and requested that they make contact with you to assist with the cancellation.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***