TM
Tshidi M
1 reviews | Active since Apr 2014
09 Sept 2015, 10:40
Cancellation of contract
I am sick of the service at Mtn and the way the consultants are so not interested in showing interest in answering my questions as a customer. I went to the Fourways branch last month on the 22 August 2015 to find out why am I still paying for a contract that had expired in May and the consultant didnt even get his name so so not interested in wanting to help me he looked so bored but eventually explained to me about their stupid policy
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MTN South Africa's replyOfficial
09 Sept 2015, 11:18Hello tshidi_m,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
when check on account status, number has already been moved to pre-paid however there is still a payment of R325.40 that need to be paid in order for account to be closed.
Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
when check on account status, number has already been moved to pre-paid however there is still a payment of R325.40 that need to be paid in order for account to be closed.
Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
MTN South Africa's reply09 Sept 2015, 11:18
Official
Hello tshidi_m,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
when check on account status, number has already been moved to pre-paid however there is still a payment of R325.40 that need to be paid in order for account to be closed.
Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
when check on account status, number has already been moved to pre-paid however there is still a payment of R325.40 that need to be paid in order for account to be closed.
Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Kevin.