NM
Nomfundo M

1 reviews | Active since Aug 2015

26 Aug 2015, 14:29

Cancellation of contract

I have a contract with Mtn, August was suppose to be my last month with them, as my contract has come to an end. I don't want to renew my contract with the service provider, i want to cancel. My Installment is R398 but for the past 3 months it has gone up to R410, without my knowledge, no one told me what the extra amount is for. I now want to cancel my contract and August was suppose to be R398 but when i called the call centre today they told me they will deduct R756.40 and for what they did not say. I received my statement this morning and it says R0.00 Current Outstanding but the Invoice says R403. . No one can explain to me all these amounts. I am really disappointed with MTn. I have been their customer for a long time and now that I want to cancel, there is additional costs. I am really disappointed.

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Aug 2015, 12:05
Official
Hello NomfundoMagasela,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that there was a price increase in May, so your new subscription fees is R408.00. The R756.40 is for the July invoice of R407.40 plus the August invoice of R349. Your number will be migrated to prepaid today, however you will still be liable for usage from the 20 August to the 28 August.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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