AE
Ansa E
1 reviews | Active since Apr 2012
31 Jul 2015, 08:25
Cancellation of contract
I am sick and tired of this **** you call service. Since April I've been contacting you just to get my call ended every time. After numerous emails I still didn't got so far to cancel the damn contracts. never in my whole live will take a contract again with this company. I will be cancelling the debit order on my account I guess then I will be hearing from you very soon.
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MTN South Africa's replyOfficial
15 Aug 2015, 09:37Hello AE,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We are not able to locate an account in your name with your ID number and with the cell-phone number provided.
Kindly can we request that you send us an e-mail to *** with the cell-phone number linked to the account or the account number. We will then be able to request the management team within our Cancellations Department to cancel the contracts accordingly.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We are not able to locate an account in your name with your ID number and with the cell-phone number provided.
Kindly can we request that you send us an e-mail to *** with the cell-phone number linked to the account or the account number. We will then be able to request the management team within our Cancellations Department to cancel the contracts accordingly.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply15 Aug 2015, 09:37
Official
Hello AE,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We are not able to locate an account in your name with your ID number and with the cell-phone number provided.
Kindly can we request that you send us an e-mail to *** with the cell-phone number linked to the account or the account number. We will then be able to request the management team within our Cancellations Department to cancel the contracts accordingly.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We are not able to locate an account in your name with your ID number and with the cell-phone number provided.
Kindly can we request that you send us an e-mail to *** with the cell-phone number linked to the account or the account number. We will then be able to request the management team within our Cancellations Department to cancel the contracts accordingly.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***