CJ
Claudelle J
1 reviews | Active since May 2014
13 Jul 2015, 15:05
Cancellation of contract
Hi <br> <br> I have been trying to cancel 2 contract with MTN for the past 3 months, i have copied everybody i could including webmaster and customercare, aswell as a TEAMLEADER Shareeka ****inson into all my emails with now luck! i am being debited for a 2 lines i quested be cancelled on a number of occasions!!<br> <br> at this point i feel like cancelling all my running contract is switching to a celluar network which actually cares about customer service!!!!<br> <br> and now with Cell-C offering the buy out i might just do that and cut ALL TIES WITH MTN!!!!<br> <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
29 Jul 2015, 09:58Hello csmale,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that both numbers have been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that both numbers have been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply29 Jul 2015, 09:58
Official
Hello csmale,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that both numbers have been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that both numbers have been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***