sB
sabrina B
1 reviews | Active since Apr 2013
10 Jul 2015, 11:58
Cancellation of contract
I have been calling 808 for hours and no one answers for me to cancel my contract, I am fed up!!!
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Replies (1)
MTN South Africa's replyOfficial
10 Jul 2015, 17:33Hello sabrina23,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the account needs to be up to date with the payment for the cancellation to go through.
The matter has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the account needs to be up to date with the payment for the cancellation to go through.
The matter has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply10 Jul 2015, 17:33
Official
Hello sabrina23,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the account needs to be up to date with the payment for the cancellation to go through.
The matter has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the account needs to be up to date with the payment for the cancellation to go through.
The matter has been escalated to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***