PL
Prudence L
1 reviews | Active since Jun 2015
30 Jun 2015, 22:39
cancellation of contract
I have 2 cellphone contracts with Mtn and they both expired on the 20th of May.. I have been requesting termination of the contracts and to be transferred to prepaid and this is yet to happen. I've been billed twice already since my official termination date. Terminations are not handled by the branches because terminations are only processed by the call centre... just my luck they are on strike. I find it very unfair to be billed for a service I no longer need. Worst service ever.
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MTN South Africa's replyOfficial
09 Jul 2015, 10:50Hello olegadima,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your contract ***) has been deactivated & we have cancelled and converted the ***) contract to prepaid. The amount of R2.156.00 will be credited to your account as you are not liable to pay for the invoices dated 2015-05-20 & 2015-06-20. For any additional enquiries, feel free to contact 808.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your contract ***) has been deactivated & we have cancelled and converted the ***) contract to prepaid. The amount of R2.156.00 will be credited to your account as you are not liable to pay for the invoices dated 2015-05-20 & 2015-06-20. For any additional enquiries, feel free to contact 808.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
MTN South Africa's reply09 Jul 2015, 10:50
Official
Hello olegadima,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your contract ***) has been deactivated & we have cancelled and converted the ***) contract to prepaid. The amount of R2.156.00 will be credited to your account as you are not liable to pay for the invoices dated 2015-05-20 & 2015-06-20. For any additional enquiries, feel free to contact 808.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your contract ***) has been deactivated & we have cancelled and converted the ***) contract to prepaid. The amount of R2.156.00 will be credited to your account as you are not liable to pay for the invoices dated 2015-05-20 & 2015-06-20. For any additional enquiries, feel free to contact 808.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn