tS
thavanathan S
1 reviews | Active since Jun 2015
25 Jun 2015, 13:43
CANCELLATION OF CONTRACT
I am Mr T Soobramoney. i tried to cancell my contaract with Mtn since April 2015. I have explained in the previous post as to how difficult it is to cancell the contract via the only method they allow you, and that is to call their 808 number. After several attempts, i did get through to the number and i insisted that my contrat should be cancelled. I was given a reference number and that was that. This month,25/06/2015, Mtn deducted full subscription from my bank account . I did get a responce to my previous post on Hello Peter and thought this matter has been settled, but no IT HAS NOT. SHAME ON YOU MTN!!!
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MTN South Africa's replyOfficial
06 Jul 2015, 14:26Hello Deva Soobramoney,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract was due to expire in June 2015. The debit order that was deducted at the end of June was for usage from the 13 May to the 13 June.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract was due to expire in June 2015. The debit order that was deducted at the end of June was for usage from the 13 May to the 13 June.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply06 Jul 2015, 14:26
Official
Hello Deva Soobramoney,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract was due to expire in June 2015. The debit order that was deducted at the end of June was for usage from the 13 May to the 13 June.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract was due to expire in June 2015. The debit order that was deducted at the end of June was for usage from the 13 May to the 13 June.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***