LH
LINDSAY H
1 reviews | Active since Feb 2014
15 Jun 2015, 16:10
Cancellation of Contract
I would like to cancel my contract as it will be ending Month end. I tried calling MTN numerous times but never managed to get through to an agent. 10 June 2015 I saw an email address on my monthly statement and emailed telling them I would like to cancel and would like to know the process. I am still awaiting feed back. Please can someone assist me?
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MTN South Africa's replyOfficial
17 Jun 2015, 18:39Hello L Horne,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number ending in 011, linked to the identity number provided above has been deactivated, however there is an amount of R188.07 outstanding on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number ending in 011, linked to the identity number provided above has been deactivated, however there is an amount of R188.07 outstanding on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply17 Jun 2015, 18:39
Official
Hello L Horne,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number ending in 011, linked to the identity number provided above has been deactivated, however there is an amount of R188.07 outstanding on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number ending in 011, linked to the identity number provided above has been deactivated, however there is an amount of R188.07 outstanding on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***