cT
claire T
1 reviews | Active since Jun 2015
08 Jun 2015, 19:04
cancellation of contract
I cannot get hold of any service agent on 808 number to confirm they have received cancellation of internet contract - call centre disrupted we apologise voice recording. Went to MTN branch and got ref number for submission of cancellation of contract on 30 May. ***. Sent email to customercare@mtn co.za on 5/6/15 confirming reference no & cancellation (30 days notice) - no response.
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MTN South Africa's replyOfficial
10 Jun 2015, 13:05Hello clairetredoux,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query has been escalated to the Retentions department for cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query has been escalated to the Retentions department for cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
MTN South Africa's reply10 Jun 2015, 13:05
Official
Hello clairetredoux,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query has been escalated to the Retentions department for cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query has been escalated to the Retentions department for cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi