SP
Sanjay P

1 reviews | Active since Jul 2010

25 May 2015, 11:59

Cancellation of Contract

Dear MTN,<br> <br> I have a data contract with you which has run through to completion and is now on a month-to-month basis.<br> <br> I called in to your call centre (when you still had one) and spoke to Neo on 30-Apr-2015 at around 15:00. My reference number is 126 841 865.<br> <br> I asked that my contract be cancelled. Neo informed me that he will note this and someone from Cancellations will be in touch with me the following week. No surprises here - I have not been contacted at all.<br> <br> Please can you confirm that my account is indeed scheduled for cancellation at the end of May 2015 and that I will no longer be charged. All I am looking for is confirmation.<br> <br> You can reply here, e-mail me or call me on my alternate number (which I provided in the call to Neo).<br> <br> Thank you.

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Replies (1)
MTN South Africa
MTN South Africa's reply29 May 2015, 11:29
Official
Hello San jay,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records you have been contacted and your contract is cancelled.

We would like to assure you that we are actively working to improve our service levels.

Regards,
Bronwyn
REQ:***