Cancellation of Contract

i wrote my complaint on my spouse's account here: http://hellopeter.com/mtn/complaints/trying-to-cancel-contract-*** and then i called the call centre as you wanted, waiting for over 10 min for some one to pick up, then being told my cancellation will be escalated, only to respond to no one there!!! she cut the F****** call!! i work in the number 1 business in client service and have my own team doing what she does, and if this was my agent, i'd take her out of this business for treating a customer like that. this is a direct reflection of why you're call centre feels entitled to strikes and walk outs. you brewed this mentality of entitlement and non-chalant behaviour. this radiates to the top of your service area and if they're not living the business values, take them to task too. I want this contract cancelled today!! i gave my 30 days notice and have written proof. if i hear an ounce of BS regarding that, i'll take this further. <br> <br> PS i've registered my own account, wrote this **** story and still on hold calling back. here's my philosophy, You either have money or time. if you don't have money, you have time, but if you have money, you don't have time!! get it together FFS!