Cancellation of Contract - ***

Hi, I am trying to cancel my contract. I have logged a call with the call centre (see above reference) and emailed the customer care twice. I have not received any notification regarding the cancellation of my contract and my request to move to prepaid as I would like to move to another service provider.<br> <br> I would also like to note that I struggled for two days to get through to customer care (808) and was on hold for 45 minutes until I was cut off approximately 6 times. Also the call centre agent was rude.<br> <br> I also have read and delivery receipts for the emails sent and I do not receive any response. <br> <br> When attempting to contact MTN head office I was automatically placed on hold for approximately 10 minutes and when answered the receptionist was rude and put me through to customer care and the call was also dropped 30 minutes later after being put on hold.<br> <br> Also I have not been refunded from a previous contract cancellation for which I have email and statement confirmation. But it's OK it seems MTN needs the money more than I do.<br> <br> Thank you, Dianne