LP
LEON P
1 reviews | Active since Jan 2016
26 Jan 2016, 16:01
CANCELLATION OF CONTRACT - ***4
In Sep 2015 I contact MTN to find out when my 3 lines expire.I was given the expiry dates & requested via email that the contract for the 1 line be cancelled and converted to prepaid. I was asked the reasons and explained. It was not done. Every month I put through the same request and every month I am still be billed. During the last conversation I was told that because the airtime that was sent to me (after I requested the line to be cancelled) was used up (by my child) that I am still liable. Does that take away MTN's liablily or responsiblity to honour the request I sent. <br> <br> I am also in the process of sending this dispute to the Ombudsman.<br>
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MTN South Africa's replyOfficial
26 Jan 2016, 21:30Hello LP777,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply26 Jan 2016, 21:30
Official
Hello LP777,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***