1 reviews | Active since Jul 2015
Cancellation of contract ***
Since 26 June I have unseccesfully tried to engage the MTN call centre in order to cancel my contract on ***, that have exceeded 24 months. I tried at the Middelburg Mall MTN shop without any success on the 29th of july, as it could only be cancelled telephonically. On 29 July I have done a stop payment on the monthly premium of R199.00, as I could not stop it via the MTN channels. To my amazement MTN deducted and amount of R155-00 on the 1st of July 2015 for which I had to engage FNB for a reversal. I would like to request that a consultant contact me on *** so that this matter can be resolved as I do not wish to further be associated with MTN as it was probelamtic since the contract was initiated in 2013. Regards JW Pretorius
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***