Cancellation Of Cellphone Contract

Subject: Formal Complaint Regarding Delay in Processing Contract Termination Request

Dear [Service Provider Name] Customer Support,

I am writing to formally lodge a complaint regarding the unacceptable delay in processing my cellphone contract termination request. I submitted this request on 3 November 2025, and to date, it has still not been completed.

On 3 November, I spoke to Siseko regarding the termination (Ref: ***). I was assured that the request would be processed. However, when no progress was made, I followed up again yesterday, and I was assisted by Yolanda and Nthabiseng who confirmed with me cancellation is done and will no longer receive data and minutes but this morning minutes and data where loaded and I also advised them that my number should still be active I'm gonna be using it as prepaid,I had that number for years ported from Telkom, I'm still waiting for the call as promised since they said gonna call me back,yet the matter remains unresolved.

This ongoing delay is causing significant inconvenience, and I am extremely dissatisfied with the lack of action and feedback. I have comp**** with all requirements on my side, and I expect the service provider to uphold its obligations.

I hereby request the following:

1. Immediate confirmation that my contract termination is being processed.

2. A clear explanation for the delay, despite multiple follow-ups with your consultants.

3. Written confirmation once the termination has been successfully completed.

I trust that this matter will receive urgent attention. If it is not resolved promptly, I will have no choice but to escalate it further.

Below cellphone number is my main number because the cellphone number in question my daughter is using it since I bought the cellphone for her, please be contacted on the below number

Thank you.

Kind regards, Lebohang Matlala Contact Number: ***