1 reviews | Active since Mar 2014
Cancellation of Cellphone contract
<p>I got in contact with mtn via facebook and it took forever for them to respond. I was told to use the 808 number to cancel my contract however to my surprise thier is no menu to follow to cancel a contract. I then emailed and received an email from retions as to why I want to cancel my contract. I initially said to them because I ws migrating. I am no longer on the 24 month contract. When I contiuned they explained it would be on a month to month with no obligation. I canceled the debit order however to my suprise the still credited me with airtime on the 15th. I then got intouch with them again and they said I would need to settle the amount and serve notice which could take up to three months. I then told them I would not be around and will not be obligated to pay the amount as this is supposed to be on a month to month basis . They have not responed and I feel this is an onerous contract as thier service is terrible and data rates are ridiculous.</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
When the contract is running on a month to month basis, it means that your line will be provisioned with the inclusive values you will then be invoiced and billed until such a time that you request to either migrate the number to prepaid or cancel the line (deactivate the number) without incurring any cancellation costs.
We will engage with the retentions department to assist and contact you for further assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
When the contract is running on a month to month basis, it means that your line will be provisioned with the inclusive values you will then be invoiced and billed until such a time that you request to either migrate the number to prepaid or cancel the line (deactivate the number) without incurring any cancellation costs.
We will engage with the retentions department to assist and contact you for further assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
