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Chantelle C

1 reviews | Active since Mar 2014

24 May 2016, 12:20

Cancellation of Cellphone contract

<p>I got in contact with mtn via facebook and it took forever for them to respond. I was told to use the 808 number to cancel my contract however to my surprise thier is no menu to follow to cancel a contract. I then emailed and received an email from retions as to why I want to cancel my contract. I initially said to them because I ws migrating. I am no longer on the 24 month contract. When I contiuned they explained it would be on a month to month with no obligation. I canceled the debit order however to my suprise the still credited me with airtime on the 15th. I then got intouch with them again and they said I would need to settle the amount and serve notice which could take up to three months. I then told them I would not be around and will not be obligated to pay the amount as this is supposed to be on a month to month basis . They have not responed and I feel this is an onerous contract as thier service is terrible and data rates are ridiculous.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply25 May 2016, 19:01
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

When the contract is running on a month to month basis, it means that your line will be provisioned with the inclusive values you will then be invoiced and billed until such a time that you request to either migrate the number to prepaid or cancel the line (deactivate the number) without incurring any cancellation costs.
We will engage with the retentions department to assist and contact you for further assistance.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

CC
Chantelle C's update31 May 2016, 13:24
Reviewer Update
Dear MTN your response means nothing as you have not done anything to date. i refuse to settle amounts as a result of incompetency of your staff. I do not wish to be on your network any more. I went into a store to try and find out what was happening MTN tygervally to be specific and nothing has been logged onto your system. I filled a cancellation form with a promise a manger Riaaz would call once it has been resolved. I spoke to a consultant Nikita who processed this application. What I do not understand is how this is not on the system. I went in again on Sunday and another consultant filled in a form to transfer to prepaid but to date nothing has been done. I have been trying to call the shop all day with no response. This is just ridiculous. Siphumezo dont respond on things you are not willing to take action on