1 reviews | Active since Sept 2014
Cancellation of cellphone contract.
After 24 months on a contract with MTN, which has expired August 2015, I have been attempting to cancel / migrate my account to prepaid. <br> <br> I called the call center numerous times, then wait for ages. So i sent an email to Customercare the 1st email was sent 2015/10/07 not even a confirmation of receipt. The next email was Wed 2015/10/28 02:20 PM, this time i added a delivery and read receipt (I received both) Still nothing. The wait time online for a response is 3 - 5 working days. still nothing.<br> <br> My phone is paid off so now i am basically paying double the amount than the airtime i am receiving.<br> <br> I would appreciate assistance with this matter urgently.<br> <br> Regards<br> <br> Chandre
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike