RS
Retha S
1 reviews | Active since Dec 2015
31 Dec 2015, 23:42
CANCELLATION OF ACCOUNT STILL NOT DONE
2nd of November phoned MTN to change contract 3G modem to prepaid.Spoke to Dominic Ref ***. Nothing happened phoned again on 2nd December spoke to Faria Ref ***. She said nothing was on system so she resubmitted. Queried status on 17 December with Nthabiseng she used same Ref number as Faria.She said there was still nothing on system. Then her supervisor phoned the next day and said the issue will be sorted out by end of the month and apologised. Unfortunately issue is not resolved and another premium has been deducted.
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MTN South Africa's replyOfficial
02 Jan 2016, 08:23Hello RethaS01,
Thank you bringing this matter to our attention.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly note that the number has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you bringing this matter to our attention.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly note that the number has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply02 Jan 2016, 08:23
Official
Hello RethaS01,
Thank you bringing this matter to our attention.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly note that the number has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you bringing this matter to our attention.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly note that the number has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***