NF
Nicholas F
1 reviews | Active since Sept 2015
16 Sept 2015, 10:33
Cancellation of account
I called in cancellation of one of my accounts in the beginning of august to give 30 day notice and it was registered. On the 9th of September I queried my account that I am currently using and was told that both are still active and I will be charged again this month. <br> <br> This account should be closed and I should be reimbursed, MTN lack of customer service is to blame for this.
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MTN South Africa's replyOfficial
17 Sept 2015, 16:00Hello Nicholas 2150,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply17 Sept 2015, 16:00
Official
Hello Nicholas 2150,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***