Cancellation of a contract

I took an MTN Home connect 5G contract in November 2024. The sales person called me and offered me the device. She then continued to check the network coverage in my area informed me that there was coverage in the area that I was living at. Upon arrival of the device, the device was not working due to coverage. I called the coverage department and they reported that there was no coverage in my area. I called the rewards department to log a cancellation of the device and they said that they wanted to verify if the sales person indeed lies with regards to the coverage or not. Before the end of the day I received another call and they confirmed that the sales person had **** and the coverage in my area and they will begin the process of cancellation. The process has been going on from December 2024 till now. I was told to take the device to MTN in menlyn to be processed for cancellation because the coverage department had confirmed that there was no coverage in my area. The device was booked in for collection after multiple attempts to book it and I had to keep returning home with the device because they always gave a reason not to take it and book it for collection and cancellation. After the device was booked in February 2025 I was told that I will receive my refund in 21 days. I have been following up with phone calls to find out what is holding my refund and why I am still being debited for a device that is booked in with them and cancelled. Each time I call, I’m told that the matter is being escalated to MTN and I’ll be called back before the end of the day and I never get the call back. I called again recently and I was told that the cancellation is stuck with the coverage department, they are waiting for a confirmation letter from coverage department that there is no coverage in the area which was done when the device was booked for collection and cancellation. I am being told that they don’t have the letter and they’re waiting for it from the coverage department.

I am still being debited for the device and I don’t have it with me, it is with them and they refuse to cancel it.

I am asking if you can please help me get my refund and cancel this contact which I was **** into. The cancellation was logged and confirmed in February 2025, but I’m still paying for the device.