MK
Mickey K
1 reviews | Active since Nov 2015
03 Nov 2015, 08:48
Cancellation of 24 month contract
Good day<br> I went in to our local branch to cancel my contract ***) on the 9th of July 2015 and Mr Aaron Mbata helped me and the request number was REQ:***. He explained that the contract only expires in September but it will be cancelled. I followed up to your call centre and the lady confirmed last debit order will be end of September. <br> <br> This did not happen and a debit order once again went of on my account. I phone call centre 3 times this morning and got the run around by three different ladys and wrong number for your cancellation department as this is the only way according to Themba, Sian and Zama I can cancel the contract. <br> <br> Please assist<br> Regards<br> Mickey
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Replies (1)
MTN South Africa's replyOfficial
04 Nov 2015, 12:00Hello Mickey.Kemp,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
Please be advised that the debit for R125.00 debited was for the September invoice the system bill the account in arrears. The invoice for October has been allocated to the account and the current balance for R125.00 is for the October invoice that is not as yet paid. We will pass a credit for this month to clear the account balance.
The debit order has been cancelled.
The contract has been cancelled. Allow +-2-24 hours for this to go through the network.
Please allow +-10 working days for the credit to reflect on the account to clear the account balance.
Kind Regards,
Alice van der Merwe
ReF:
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
Please be advised that the debit for R125.00 debited was for the September invoice the system bill the account in arrears. The invoice for October has been allocated to the account and the current balance for R125.00 is for the October invoice that is not as yet paid. We will pass a credit for this month to clear the account balance.
The debit order has been cancelled.
The contract has been cancelled. Allow +-2-24 hours for this to go through the network.
Please allow +-10 working days for the credit to reflect on the account to clear the account balance.
Kind Regards,
Alice van der Merwe
ReF:
MTN South Africa's reply04 Nov 2015, 12:00
Official
Hello Mickey.Kemp,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
Please be advised that the debit for R125.00 debited was for the September invoice the system bill the account in arrears. The invoice for October has been allocated to the account and the current balance for R125.00 is for the October invoice that is not as yet paid. We will pass a credit for this month to clear the account balance.
The debit order has been cancelled.
The contract has been cancelled. Allow +-2-24 hours for this to go through the network.
Please allow +-10 working days for the credit to reflect on the account to clear the account balance.
Kind Regards,
Alice van der Merwe
ReF:
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
Please be advised that the debit for R125.00 debited was for the September invoice the system bill the account in arrears. The invoice for October has been allocated to the account and the current balance for R125.00 is for the October invoice that is not as yet paid. We will pass a credit for this month to clear the account balance.
The debit order has been cancelled.
The contract has been cancelled. Allow +-2-24 hours for this to go through the network.
Please allow +-10 working days for the credit to reflect on the account to clear the account balance.
Kind Regards,
Alice van der Merwe
ReF: