gA
germaine A
1 reviews | Active since Mar 2013
25 Aug 2015, 16:01
CANCELLATION NOT PROCESSED
On the 23.05.2015 I requested cancellation of my contract. To date the request has still not been actioned, Mtn has been billing me religiously every month since cancellation request was submitted. I want the contract cancelled and the money refunded
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Replies (1)
MTN South Africa's replyOfficial
27 Aug 2015, 10:51Hello gems00,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the number ending in 219 has been migrated to prepaid. Kindly note that there is no refund due to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the number ending in 219 has been migrated to prepaid. Kindly note that there is no refund due to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply27 Aug 2015, 10:51
Official
Hello gems00,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the number ending in 219 has been migrated to prepaid. Kindly note that there is no refund due to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the number ending in 219 has been migrated to prepaid. Kindly note that there is no refund due to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,