DC
Donovan C
1 reviews | Active since Jan 2016
20 Jan 2016, 15:43
Cancellation not done Refund not DONE.
For the last 5 months I've been trying to cancel my MTN contract. Ever time I called MTN to cancel my contract, it was not done. this has to stop I can't call MTN month after month to cancel my MTN contract. when will this be done. I want my refund. The services has been Disconnect by not cancelled thus I'm been charged my monthly subscriptions. Please shop taking my money. this is steeling.
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Replies (1)
MTN South Africa's replyOfficial
22 Jan 2016, 15:08Hello 101sale101@,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that the number *** has been cancelled and the request have been logged for the R120.96 to be processed to your bank account,it will take within 5 to 7 working days.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that the number *** has been cancelled and the request have been logged for the R120.96 to be processed to your bank account,it will take within 5 to 7 working days.
warm regards
mike
REQ:***
MTN South Africa's reply22 Jan 2016, 15:08
Official
Hello 101sale101@,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that the number *** has been cancelled and the request have been logged for the R120.96 to be processed to your bank account,it will take within 5 to 7 working days.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that the number *** has been cancelled and the request have been logged for the R120.96 to be processed to your bank account,it will take within 5 to 7 working days.
warm regards
mike
REQ:***