1 reviews | Active since Aug 2015
Cancellation Not Done
<p>My Internet ****le or 3G stick ended about a year ago on contract at Mtn. I went in to fill in my cancellation and it never happened. They never cancelled it and it still went of on debit order. Then on 7 July 2016 on exactly 12 : 23 pm I went again in to cancel it for the second time. After signing all the documents and sending it to Mtn was Sibongile Maseko at Mtn Lambton Germiston. She told me everything was fine and it is cancelled. This month again the debit order went through. When I went into the shop they were to busy to help me. </p> <p>Mtn is still substracting money on a monthley basis via debit order on my account. After two times signing all the documents for cancelling the 3g stick. </p> <p>Mtn is pathetic. Poor service and doesn't know what is going on. The most poor service provider currently in Africa.</p>
Good day Jaco,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the number ********** 054 that you requested to be cancelled, it is not active on the MTN network. The number was deactivated in 2014. Our system shows that you have one line active ********** 525, the termination date for the contract was on the 2016-03-24. Should you wish to cancel this number, kindly contact our customer care on 808.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Jaco,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the number ********** 054 that you requested to be cancelled, it is not active on the MTN network. The number was deactivated in 2014. Our system shows that you have one line active ********** 525, the termination date for the contract was on the 2016-03-24. Should you wish to cancel this number, kindly contact our customer care on 808.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Ayanda
Yes I like to cancel the number/internet ****le active with Mtn.
That is why I have filled in all the forms twice now for cancellation.
I also went in to Mtn lambton again trying to cancel it.
So why is it so difficult to cancel something I have already signed again twice for cancellation?
I have contacted Mtn before and they told me it is cancelled. Then again why from March until now is there a debit order going through each and every single month. That is *******ion in my eyes
I have tried the 808 nr as well as other Mtn numbers trying to get hold of any Mtn champion to assist me. To my dissapointment nothing came of it.
So again cancel the ****le I've got with Mtn!
Or must I agian fill in forms for the third time. Who is going to rectify the mistake and who will pay me back the money I have lost through a mistake from Mtn. Must every Mtn user go through this much trouble just for cancellation
Good day Ayanda
Yes I like to cancel the number/internet ****le active with Mtn.
That is why I have filled in all the forms twice now for cancellation.
I also went in to Mtn lambton again trying to cancel it.
So why is it so difficult to cancel something I have already signed again twice for cancellation?
I have contacted Mtn before and they told me it is cancelled. Then again why from March until now is there a debit order going through each and every single month. That is *******ion in my eyes
I have tried the 808 nr as well as other Mtn numbers trying to get hold of any Mtn champion to assist me. To my dissapointment nothing came of it.
So again cancel the ****le I've got with Mtn!
Or must I agian fill in forms for the third time. Who is going to rectify the mistake and who will pay me back the money I have lost through a mistake from Mtn. Must every Mtn user go through this much trouble just for cancellation