Cancellation not done

Good day, <br> <br> I have called in last year to cancel two accounts, the consultant has advised that the account will be cancelled in 30 days. To my surprise, it hasnt. <br> My contracts has ended a while back. <br> I have emailed MTN and got a response that i owe a certain amount for the numbers, which i refuse to pay. <br> I have asked for them to be cancelled and it hasnt been. <br> If i wanted this account's active, i would have taken my upgrade which i didn't. <br> this account will not be paid, as your conultants werent competent enough to do the job. i have called more than twice and confirmed it. <br> I have also asked your consultant if it will seriously be cancelled and if there is anything else that i need to do and she said no. <br> the last upgarde has been taken in September 2013 if i'm not mistaken. My 24 year contract has expired. <br> <br> Please get this sorted urgently as i refused to pay it. When clients actually follow the process things still dont get done correctly and this is really frustrating. <br>