Cancellation Nightmare with MTN

I have never been so disappointed with a service provider. MTN’s sales tactics and customer service are shocking.

I had a home internet package in Johannesburg for two years without issues. The nightmare began when I moved to Pretoria — what should have been a simple address change turned into two months of no service, forcing me to rely on my own data before canceling.

Later, an agent convinced me to try a “newer technology” package, promising I could cancel if unhappy. From the second day, the internet was unusable — constant buffering and failed connections. I returned the router to the Wonderboom branch, completed a cancellation form clearly titled “Cancellation Form,” and walked out believing the contract was canceled.

Instead, MTN kept the contract active and now insists I am locked into 24 months of payments for a product they already have back in their possession. To make matters worse, the Wonderboom branch staff were dismissive and unhelpful.

This feels like deliberate misrepresentation and entrapment. MTN’s customer service is appalling, and their sales practices border on predatory. I strongly caution anyone considering their services to think twice.