Cancellation Nightmare

Cancelling my M2M home wifi has been stressful. Dropped off their router at Eastgate Mall also brought in my contract summary document (which they never even looked at). 3 days later they tell me my cancellation was rejected because there's some missing documents (same documents I brought with me when delivering the router). I went back to hand in the documents, now they tell me I need to also bring in a credit note (from Ferndale on Republic) because that's where I got the router from. I mean, the consumer is told to drop off the router at any MTN store, but now we also need to get credit notes from where we got the router. Might as well return the router to the initial store. Pathetic service. Very keen to sign you up, but give you the runaround when you want to cancel.