Cancellation Nightmare

The level of incompetence from MTN is disgusting, i took up a wifi router on the 27th of November 2024 and i was informed that there is a fair usage of 300 Gigs on the package that i took up and after 2 weeks of using it i receive a messagge indicating that the fair usage has been used up and the speed dropped drastically to a point where i cant even connect on the wifi with my phone and they claim that the wifi package is uncapped.

Fast forward i decided that im going to cancell my package as i am not happy with the service and trying to cancel it is proving to be a very big mission because im being told to cancel at the store and when i go to the store im being told that i need to contact the contact centre, i am basically being given a runaround. Im so damn ****ed with this level of service. I will never take up anything from MTN