CS
CM S
1 reviews | Active since Jan 2013
01 Sept 2015, 09:52
Cancellation means Nothing
Cancelled *** in May with Monica at Northgate REF: ***7<br> Been Charged ever since and no cancellation was done: excuse is, MTN Strike<br> Cancelled again in August REF: *** <br> Been Charged again this month when I was told this wouldn't happen.<br> Monica has been great in her response to me but sadly her effort relies on the poor execution of the accounts department. <br> <br> Sort this OUT and refund what is due to me.<br>
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MTN South Africa's replyOfficial
16 Sept 2015, 08:18Hello CM Sorensen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on the system it shows that you only requested for prepaid migration on the 21 August, and it was migrated on the same day, however you were only billed the August invoice because it was closed before the migration to prepaid was processed. If you insist you requested earlier than that please feel free to call 808 to request further investigation on this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on the system it shows that you only requested for prepaid migration on the 21 August, and it was migrated on the same day, however you were only billed the August invoice because it was closed before the migration to prepaid was processed. If you insist you requested earlier than that please feel free to call 808 to request further investigation on this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
MTN South Africa's reply16 Sept 2015, 08:18
Official
Hello CM Sorensen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on the system it shows that you only requested for prepaid migration on the 21 August, and it was migrated on the same day, however you were only billed the August invoice because it was closed before the migration to prepaid was processed. If you insist you requested earlier than that please feel free to call 808 to request further investigation on this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on the system it shows that you only requested for prepaid migration on the 21 August, and it was migrated on the same day, however you were only billed the August invoice because it was closed before the migration to prepaid was processed. If you insist you requested earlier than that please feel free to call 808 to request further investigation on this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,