Cancellation Issues

I app**** for a contract telephonically on the 14th of Fabruary 2022. I was not informed that there is a backlog on the phone I signed up for I cannot wait 2months for a phone. I have been at 2 MTN stores, I have made used of the MTN whatsapp portal, Facebook Massenger, Customer Services on 2 different numbers, cancellations department on 2 different numbers (with one not working and the other not getting through to a person to talk to) I want to cancel my application/contract and I am not getting through to any one. No one seems to be able to assist or the lines are down. This is not acceptable.