Cancellation if insurance policy

<p>I cancelled my insurance with mtn in march 2016 this year. To date it was never cancelled. MTN are billing me for insurance on a device i dont have anymore as i took a new contract and the old device is not in use. I then called their insurance department to cancel this in May and over the phone the consultant said its cancelled but they billed me for it. This time i sent their insurance department a mail who said 5 buisiness days to resolve ref no : ********** 8 that was the 4th july. No response came through ever since . To date its been more than 5 business days and nothing has happened. They are billing me for something not in use it pathectic and disgusting to see how such a big organistion can so desperate to rob you for money. Their call centre is also pathetic service as u call and wait forever then get pushed around eventually call gets cut. Never have i ever received service like this before. I want this resolved and hope someone at MTN wakes up and resolves this for me. </p>