CANCELLATION HORROR FROM PILLAR TO POST MTN IS ****!

What a marathon to get a contract cancelled. I app**** for a contract, the device was delivered 05/07/2024. On 06/07/2024 I took the device to my nearest MTN Store (RosebankJHB) to be cancelled. As I decided I don't need another phone or an upgrade. The consultant very playful speaking to me while looking in her mirror telling me I need to phone the call centre as my deal was done online. I asked if I could use the phone in the store she said no I should phone from my mobile, needless to say I left. Monday I phoned the 083135 number as was advised to return the device to any store, I then went to Killarney Mall, Moses consulted with the manager / supervisor who referred me to Sandton as they are a franchise can cannot accept the device. I drove to Sandton and returned the device again being met by rude, casual and lazy agents sitting slouched and not living the values of what MTN claim to be. I was eventually given an IRMS191762* and told I need to phone 083135 to ensure the cancellation. I called the 083135 and was transferred from pillar to post despite choosing the option to cancel. I noted that calls are recorded and would like to refer the powers to look into this and listen to all the calls that I have made, having to purchase well over R200 airtime as I use another network to get through to rude people with little to now customer service. If I regret one thing then it's ever engaging with MTN. I would like to put this here that I should not be charged a cancellation fee as I cancelled this **** service well within the 7 days. My last call reference is 436MNQ8 I spoken to Phumzile who also confirmed that the device will be collected from the Sandton store and no cancellation fees will be charged.