EV
Etienne V
1 reviews | Active since Apr 2009
05 Feb 2020, 12:24
“Cancellation fee” *******
I want to cancel my “own device” contract (they did not give me a phone) which costs R222 a month and they demand cancellation fee of over R1200! What exactly am I paying for? “The discount on your data fall away and you must pay full price. But it’s a new month and I haven’t used any data. ****************. Was not disclosed when I signed up, in fact they said it would not be a problem because there was no phone on the contract. I am so frustrated.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
05 Feb 2020, 16:31Good day Etienne,
Thank you for taking time to raise your concerns with MTN.
As per System records shows the is already calculations
Client Viljoen
Account Number A***
Request Date 05/02/2020
Early Termination Date 05/04/2020
MSISDN Description Contract End Charge Months Remaning Total
*** R21 DISC 02/10/2021 R 56.04 1 R 56.04
*** [O/C] 02/10/2021 R 0.00 20 R 0.00
Total ex. VAT R 56.04
VAT R 8.41
Early Termination Total R 64.45
Terms and Conditions Banking Details
All prices exclude Vat.
Outstanding Balance is not included in the Early Termination Quote amount.
This quote is valid for 7 days
Payment will be billed to your next invoice.
An Out Of Bundle Soft Lock will be app**** immediately on this line.
Account Name: Mobile Telephone Networks
Account Number: ***
Branch:Sandton - 019205
Bank: ABSA
Account Type: Current Account
Ref: Early Termination - A***
prepaid migration date done
Kind Regards,
Complaints Management Team
MTN
Thank you for taking time to raise your concerns with MTN.
As per System records shows the is already calculations
Client Viljoen
Account Number A***
Request Date 05/02/2020
Early Termination Date 05/04/2020
MSISDN Description Contract End Charge Months Remaning Total
*** R21 DISC 02/10/2021 R 56.04 1 R 56.04
*** [O/C] 02/10/2021 R 0.00 20 R 0.00
Total ex. VAT R 56.04
VAT R 8.41
Early Termination Total R 64.45
Terms and Conditions Banking Details
All prices exclude Vat.
Outstanding Balance is not included in the Early Termination Quote amount.
This quote is valid for 7 days
Payment will be billed to your next invoice.
An Out Of Bundle Soft Lock will be app**** immediately on this line.
Account Name: Mobile Telephone Networks
Account Number: ***
Branch:Sandton - 019205
Bank: ABSA
Account Type: Current Account
Ref: Early Termination - A***
prepaid migration date done
Kind Regards,
Complaints Management Team
MTN
Best regards,
MTN South Africa's reply05 Feb 2020, 16:31
Official
Good day Etienne,
Thank you for taking time to raise your concerns with MTN.
As per System records shows the is already calculations
Client Viljoen
Account Number A***
Request Date 05/02/2020
Early Termination Date 05/04/2020
MSISDN Description Contract End Charge Months Remaning Total
*** R21 DISC 02/10/2021 R 56.04 1 R 56.04
*** [O/C] 02/10/2021 R 0.00 20 R 0.00
Total ex. VAT R 56.04
VAT R 8.41
Early Termination Total R 64.45
Terms and Conditions Banking Details
All prices exclude Vat.
Outstanding Balance is not included in the Early Termination Quote amount.
This quote is valid for 7 days
Payment will be billed to your next invoice.
An Out Of Bundle Soft Lock will be app**** immediately on this line.
Account Name: Mobile Telephone Networks
Account Number: ***
Branch:Sandton - 019205
Bank: ABSA
Account Type: Current Account
Ref: Early Termination - A***
prepaid migration date done
Kind Regards,
Complaints Management Team
MTN
Thank you for taking time to raise your concerns with MTN.
As per System records shows the is already calculations
Client Viljoen
Account Number A***
Request Date 05/02/2020
Early Termination Date 05/04/2020
MSISDN Description Contract End Charge Months Remaning Total
*** R21 DISC 02/10/2021 R 56.04 1 R 56.04
*** [O/C] 02/10/2021 R 0.00 20 R 0.00
Total ex. VAT R 56.04
VAT R 8.41
Early Termination Total R 64.45
Terms and Conditions Banking Details
All prices exclude Vat.
Outstanding Balance is not included in the Early Termination Quote amount.
This quote is valid for 7 days
Payment will be billed to your next invoice.
An Out Of Bundle Soft Lock will be app**** immediately on this line.
Account Name: Mobile Telephone Networks
Account Number: ***
Branch:Sandton - 019205
Bank: ABSA
Account Type: Current Account
Ref: Early Termination - A***
prepaid migration date done
Kind Regards,
Complaints Management Team
MTN
Best regards,
EV
Etienne V's updateReviewer Update
05 Feb 2020, 18:06You are looking at the wrong number. The one I am upset by is my primary 0798****08. As specified in the original complaint.
EV
Etienne V's update05 Feb 2020, 18:06
Reviewer Update
You are looking at the wrong number. The one I am upset by is my primary 0798****08. As specified in the original complaint.