Cancellation fee for contract despite passing away

I’ve sadly experienced the passing of my wife 3 weeks ago and attempting to cancel her contract which was a secondary number under my account. I’ve been told I have to pay a cancellation fee to effect this which I’m shocked and incensed by given the circumstances. I’m disappointed at the cold inhuman nature of the process and lack of understanding from consultants insisting it is how it is. I’m very disturbed and disappointed at MTN being a long standing customer and am left with a bitter taste at how human life is commoditised/reduced to a contract ?