Cancellation fee although there is no signal

Cancellation fee although there is no signal

I had to sign up for a MTN 5G network contract to enable me to work from home. I recently had to relocate, I went to the MTN store in Menlyn to change my location to enable me to have required signal.

The issue regarding the weak and inconsistent signal wasn’t resolved.

The actions I took to resolve the poor signal.

1. I did sent en email to MTN complaints requesting the contract to be canceled. After 3 months I have not received a response. 2. I came to the Menlyn MTN store and got the number resigned to the new area. This should have resolved my problem. 3. Phone client care to indicate that my signal is weak and inconsistent. Was told to go the MTN Menlyn store. Have been sitting here for more than a hour without any assistance as the store is down.

Thus, here I am sitting with inconsistent weak internet in a store which is currently battling with their systems.

The cherry on top of this wonderful experience is that MTN expects me to pay a R2300 cancellation fee for a really poor experience.

My only advice sitting in a MTN store (while their systems is down and the staff hoping I would leave) is to check if there is fiber in your area and rather use fiber than MTN 5G.

I hope my advice helps someone from making the same costly mistake I have made.