SZ
Sven Z
1 reviews | Active since Nov 2016
16 Nov 2016, 20:52
Cancellation Fee
<p>R560 x 14 months left of contract = R7840</p> <p>Cancellation of contract = R9500</p> <p>how can it cost me R1700 more to cancel my contract now then to pay it off over the next 14months? Because if i cancel i should be at least be saving from the subcription fee which should make up a fair cancellation cost but is also cheaper or equal to what i would of paid over the next 14 months.....</p> <p> </p> <p>I want to keep my number but i need a new phone, i would prefer contract on mtn or is there any other way to do it without having two contracts....</p>
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MTN South Africa's replyOfficial
21 Nov 2016, 14:11Good afternoon Sven
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The early termination costs are calculated automatically by the system. The quotation sent to you on the 2016-11-09 was as follows R8305.63 +14% vat equals to R9468.41. The cost calculated has been accurately calculated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply21 Nov 2016, 14:11
Official
Good afternoon Sven
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The early termination costs are calculated automatically by the system. The quotation sent to you on the 2016-11-09 was as follows R8305.63 +14% vat equals to R9468.41. The cost calculated has been accurately calculated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,