Cancellation fee

<p>Good day, my name is calhen and i have taken a contract phone with mtn for 350 a month </p> <p> </p> <p>Upon taking the contract i did not want the phone that was given to me amd i was forced to take this phone, which is a sony z5 compact, </p> <p> </p> <p>Two weeks into using the phone the phone packed up and the screen went dead, i went bavk to the mtn stanger store and asked for a new phone , whivh took mote than a month to come, i was unhappy because i was without a phone for a month but ull still charged me a full bill for the month, </p> <p>Two moths later and the second phone is starting to do the same thing, so when i took it back to d store the manager who is always rude to me doesnt want to assist me and says that if im unhappy i must phone retentions amd cancel my contract, </p> <p> </p> <p>I simply asked her to take this phone back and give me am iphone as i had previously wanted </p> <p> </p> <p>Upon speaking to retention they said there is nothing they can do and i must cancel the contract, </p> <p> </p> <p>But the early termination fee is over r10000 </p> <p> </p> <p>This is **************** because the phone is not even worth half of that, and all i want is to be given a new phone one which does not give me any issues at all, </p> <p> </p> <p>I am very unhappy with mtns service, firstyl with there agents and managers for their poor customer service amd for retentions for trying to rob me </p> <p> </p>