CANCELLATION

I paid an early upgrade fee for my contract of R5361 some cents, upgraded my contract at Irene store, and requested that they schedule the second number to be back to prepaid.

I called MTN to cancel it as I instructed the store, but what irritates me is that no one wanted to help and kept transferring me to another; I spoke to Quinton Reddy who also transferred me without notifying me; this is very unprofessional, and they transferred the call back to him the next time. I requested that he remove my second number from the contract and return it to prepaid service, which is very unprofessional. They then transferred the call back to him. The reference number for the call was ***. I asked him to remove my second number from contract and return it to prepaid, but I doubt that has been done. I prefer that the phone number be used on prepaid rather than a contract. I can't understand why the MTN agent I spoke to insisted that I keep the number and solely receive airtime for it; I stress that I want the number to return to prepaid mode and that I will purchase my own airtime.

The fact that MTN is coercing individuals into agreeing to what will benefit them is a form of daylight *******.