Cancellation dispute ***/ID:***

I have been trying to cancel and convert this service to per-paid as from the 18/12/2015. My wife escalated the query this morning to MTN following up on the cancellation. I then received a retention email, but no apology that the cancellation was not even processed. Why does it take so long for you guys to convert the service to per-paid. What don't you understand, I don't need the contact anymore. I want this request back dated as I gave you enough time to convert the sim card.<br> Ref: 18/12/2015 (***)<br> Ref: 08/01/2016 (***)<br> Ref: 15/01/01/2016 (***)<br> <br> <br> From: [Email Removed]<br> Date: 1/15/2016 12:57:55 PM<br> To: [Email Removed]<br> Cc: [Email Removed]<br> Subject: Cancellation Request<br> <br> Good Day<br> <br> Please assist customer whom requested a cancellation and migration to prepaid before, however it still hasn't been processed<br> For any feedback or additional information, please contact customer on: [Email Removed]<br> <br> ? Account Number :<br> A***<br> ? MSISDN in question :<br> ***<br> ? Invoice date :<br> 20th of every month<br> ? Reason for escalation (Prepaid migration, Cancellation, ETFees )<br> Prepaid migration<br> ? Eppix Reference num