LS
Lancelot S
1 reviews | Active since Jun 2013
11 Feb 2015, 12:57
Cancellation Department not responding
Hi. I have spent over 50 minutes trying to get hold of the cancellation department to get my contract balance so that I can cancel it. I also went to the branch but they claimed that they do not have my details. My contract was migrated from Nashua Mobile to MTN and since then, the service has been the poorest ever. Please respond to my query...
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MTN South Africa's replyOfficial
20 Feb 2015, 12:58Hello LancelotS,
Thank you for post
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the early cancellation charges have been calculated to an amount of R4343.22.
We would like to assure you that we are actively working to improve our service levels.
Regards
Zelephi
REQ:***
Thank you for post
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the early cancellation charges have been calculated to an amount of R4343.22.
We would like to assure you that we are actively working to improve our service levels.
Regards
Zelephi
REQ:***
MTN South Africa's reply20 Feb 2015, 12:58
Official
Hello LancelotS,
Thank you for post
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the early cancellation charges have been calculated to an amount of R4343.22.
We would like to assure you that we are actively working to improve our service levels.
Regards
Zelephi
REQ:***
Thank you for post
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the early cancellation charges have been calculated to an amount of R4343.22.
We would like to assure you that we are actively working to improve our service levels.
Regards
Zelephi
REQ:***