Cancellation

I’ve never had a such bad experience in my entire life. Four weeks ago I returned a device and 2 sims that were delivered I was given a ref as a proof that the phones returned which the consultant service at the store was excellent, she was assisting with a process of cancelling as I was frustrated. I have tried calling and also sent emails to foursquare(third party) to cancel the contract as the phones were returned within 3 days of delivery but now my account was debited R967 and even today MTN is still active. I’m so disappointed your online service is a mess.

Regards Fortune Sithole