Cancellation being Delayed, Why?

Our Contract expired last year August 2015. Therefore as instructed by MTN I cancelled it by e-mail, with a letter on Thu 2015-07-09 03:18 PM.<br> [Email Removed]<br> On Mon 2015-08-17 01:08 PM, I followed it up, per telephone & again send an e-email to cancel the contract.<br> [Email Removed]<br> It seems to me they were trying to upgrade, but that was not what we wanted.<br> On Thu 2015-08-27 12:22 PM, again e-mailed a letter accompanied with a ID scan, to cancel the contract.<br> [Email Removed]<br> On Wed 2015-11-04 04:00 PM, after telephoning I was given a different e-mail address, and again by e-mail I tried to cancel. [Email Removed]<br> On Thu 2015-11-05 03:12 PM - again followed up and send through a cancellation request. [Email Removed]<br> At this stage I send trough a complaint. Requesting cancelation and a reason why it has not been processed Fri 2016-02-05 10:45 AM - [Email Removed]<br> Rep**** to a response on Fri 2016-02-05 10:48 AM, still not sure if the contract has been cancelled, and need to need to know when the 5 - 6 month deductions after request for cancelation will be paid back.<br> [Email Removed]