Cancellation

In April a consultant at the canal walk branch advised me to call the call centre to cancel my account after I paid it up in full. I went back thrice to inform them that I can't get through to the call centre. She eventually told me that there is a strike and I should not worry the account is paid up and will close. A few weeks ago I get a phone call from the legal department, they said I owed them. When I calmly explained myself she got irritated and hung up on me. Lasr week another agent phoned I explained myself, she told me to hold for the manager and hung up. When to st goerges mall branch ask fr there assistance, together with the consultant in the store it took more than hour waiting for an agent to answer, when they answered they kept transferring me . Really need help because MTN and their careless staff are ruining my credit record!<br>