Cancellation
Account No.: A***<br> I tried numerous times to cancel my contract with MTN, but a gentleman in Clearwater Mall Shop told me that they can't assist and that I have to dial 808.<br> When I dial that number, it takes almost half the day just to get through and apparently the only assist between 07:00 - 12:00.<br> Since 2014 (November) I have not used my contract and will refuse to pay due to their procedures on cancellations. They have now handed me over for a judgement against my name.<br> I need someone from MTN to contact me regarding this matter and to send a statement on my data usage as prove.<br>
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MTN South Africa's replyOfficial
28 Jan 2016, 14:37Hello blainedillon11,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply28 Jan 2016, 14:37
Official
Hello blainedillon11,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,