Cancellation

Item: MTN South Africa
Rating: 2
Author: John C

I have tried to cancel my contract due to relocation. After paying the cancellation fee and submitting proof of payment twice I was still debited. I was promised a refund with revenue numbers and am still waiting 3 weeks later. Very disappointed with the service

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

18 Jan 2016, 13:20

Hello Johndizzle,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to Retentions department for urgent assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN South Africa's reply18 Jan 2016, 13:20

Official

Best regards,

Cancellation

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